Refund policy
Last updated : August 16, 2026
This policy explains when a payment to Cuniro can be refunded, and how to request one. It works alongside our Terms of Service and does not replace any right you have under applicable law.
Scope
This policy applies to payments for Cuniro's own paid plan (currently Pro). It does not cover payments your business collects from your own members — those are your business's own transactions, recorded inside Cuniro but never processed or moved by Cuniro. See our Terms of Service, "Manual payment and activation", for how Cuniro's own billing currently works.
Subscription charges
Cuniro's paid plan is billed as a recurring subscription (currently $25/month for Pro). Activation and billing are currently handled manually, so a "charge" today generally means a payment you make to activate or renew Pro access, not an automatic recurring card charge.
General refund position
Unless required by applicable law, subscription and activation fees are generally non-refundable once the Pro plan has been activated for the billing period in question. This is the same rule described in our Terms of Service — this page explains it in more detail, it does not change it.
When we do refund
We review refund requests case by case for situations such as: a duplicate or incorrect payment; a payment made but the Pro plan was never actually activated; a prolonged, material inability to access the paid service caused by Cuniro; or another situation where a refund is required by applicable law. Approved refunds may be full or partial depending on the circumstances.
Cancellation is not the same as a refund
Cancelling your Pro plan stops future renewal and future charges. It does not, by itself, refund the amount already paid for the current billing period. If you believe you're also owed a refund for the current period, say so when you contact us and explain why.
Technical problems
If a technical issue on our side stops you from using the paid features you're paying for, tell us. We'll investigate, and if the problem was ours and materially affected your access, we'll treat that as an exceptional circumstance under "When we do refund" above.
How to request a refund
Email contact@cuniro.com with your business/workspace name, the payment date and amount, and the reason for your request. We aim to acknowledge every request quickly and will let you know the outcome directly — we don't use an automated refund form today.
Timing
Request a refund as soon as you notice a problem. We don't enforce a fixed cutoff window, but the closer a request is to the original payment, the easier it usually is for us to verify and resolve.
How an approved refund is processed
An approved refund is returned using the same method you originally paid with, wherever that's possible. Because Pro activation is currently manual, most refunds today are arranged directly with you rather than through an automatic payment-processor reversal.
If Cuniro activates a payment provider
If Cuniro activates a payment provider that acts as merchant of record for these transactions, that provider's own refund and dispute-handling process may apply alongside this policy for payments processed through it. We will update this page when that happens — we don't name a specific future provider here because none is active yet.
Fraud and abuse
We may decline a refund request, or reverse access already granted, where we reasonably believe a payment involved fraud, chargeback abuse, or a breach of our Terms of Service's acceptable-use rules.
Your statutory rights
Nothing in this policy limits any refund, cancellation, or other right you have under mandatory consumer-protection law that applies to you, wherever you're located.
Changes to this policy
We may update this policy as our billing setup changes — for example, once automatic billing or a merchant-of-record provider is active. Meaningful changes will be reflected in the updated date at the top of this page.
Contact
For any refund question: contact@cuniro.com.